FAQ
About Orders
Q1. Do you accept orders in languages other than English?
A1. We apologize, but our online shop is only available in English. For languages other than English, we kindly request that you use automatic translation tools.
Q2. What payment methods are available?
A2. The following payment methods are available: Credit cards (Visa, MasterCard, American Express, and JCB), Apple Pay, Google Pay, Shop Pay, PayPal, and bank transfer.
Q3. Can I place orders by phone, fax, or email?
A3. We apologize, but we do not accept orders through these methods.
Q4. Do you accept group orders (i.e. individual orders placed through a group representative)?
A4. We apologize, but while we previously accepted group orders (individual orders placed through a group representative), we no longer accept such group orders. Please understand it.
About Shipping
Q5. When will my products arrive?
A5. Delivery times vary depending on the shipping company's delivery schedule and customs processing in each country. We will email you a tracking number when your order ships. Please check the shipping company's website for real-time delivery updates. Please note that some shipping companies may take time to issue tracking numbers.
Q6. Can I choose the shipping method?
A6. We apologize, but we use shipping companies such as UPS, FedEx, EMS, and DHL. We select the most suitable shipping company based on the contents of your order. We do not accept requests for specific shipping companies.
Q7. Can you ship from the US or to the US?
A7. Asahi Archery has a sales agent in the US. Therefore, we cannot ship to the US, Hawaii, Alaska, Puerto Rico, or US military bases (APO/FPO). Please purchase from our US sales agent: Asahi America
Q8. Do you ship bamboo bows overseas?
A8. We currently do not ship bamboo bows overseas as we cannot ensure their safety. Please visit our shop in person to purchase them. For detailed information, please visit this page: ABOUT BAMBOO BOW
Q9. Can you send bows to the airport?
A9. We apologize, but we cannot send any products to airports.
Q10. My friend will pick up my purchase at the store. Can you hold it at the store until then?
A10. We generally do not accept these requests. However, if you order from our online shop, complete payment, and immediately provide clear information about "the name of the person picking up" and "date and time of visit," we may be able to accommodate this in some cases. When picking up, we may ask the recipient to present the order form and proof of payment. Please note that we are not responsible for damage or loss after the item leaves our store.
Q11. What should I do in case of delivery accidents (damage or loss)?
A11. We cannot handle damage or loss after products have been shipped. Please contact the shipping company.
Q12. My product hasn't arrived. What should I do?
A12. We are not responsible for the delivery status or any troubles related to the goods you bought after shipping. Please contact the shipping company.
About Products
Q13. How can I determine the size of tabi (socks), dogi (practice clothes), or hakama (traditional pants)?
A13. We provide size charts for each product in our shop. Please refer to the size charts and photos to make your own judgment.
Q14. I want to choose from the available colors and patterns in your store inventory. Can you show me photos?
A14. Please check the photos in our online shop. For products where inventory colors and patterns constantly change based on arrival status, you can select color and pattern categories.
Other Questions
Q15. What are the customs duties and other fees besides shipping charges?
A15. We cannot provide any answers or support regarding customs duty payments or related troubles. We recommend that you research the approximate tax amount yourself before placing an order.
Q16. If I return a product, will the customs duties also be refunded?
A16. Customs duties and import taxes are paid by customers themselves, and we cannot refund them for any reason. Even if product returns or refunds occur, taxes will not be refunded. If customs duties are incurred during return shipping, you must pay them directly to Customs or the shipping company yourself.
Q17. Can I exchange items due to different sizes or colors?
A17. Due to the nature of our products, we generally do not accept returns or exchanges for customer convenience. Please make sure to check your order details before placing an order. However, if the size of the delivered item differs from the size you ordered, please notify us by email within five days of the product's arrival. Returns and exchanges are not possible for custom-made products, but size adjustments may be possible in some cases. Please also notify us by email within five days of product arrival in such cases.
Q18. Is there a warranty for defective bows?
A18. We apologize, but for bows (both bamboo and carbon bows), items shipped overseas are not covered by the warranty. Please understand.