Return and Cancellation Policy

Cancellations and Returns

In principle, we do not accept cancellations, changes, returns, exchanges, or refunds after an order has been confirmed.

Please note that products made from natural materials are especially delicate and may vary individually. Their condition may be affected by temperature, humidity, or handling during international shipping. As a general policy, we do not accept returns, exchanges, or refunds for internationally shipped items.

While we have our general policies, we may make exceptions and act in accordance with the laws of your country. The following is one such exception: if delivered products are suspected to be damaged or defective, our return and cancellation policy will apply.

In Case of Suspected Product Damage or Defect

Please inspect your ordered products as soon as you receive them.

If you find significant damage, obvious defects, or incorrect items, please contact us at 【Contact form】 within 5 days of delivery.

Based on the specific details of the situation (such as the condition of the packaging, product photos, and any noticeable damage), we will carefully review the information, evaluate the situation, and provide guidance on possible solutions. Returns sent without prior contact will not be accepted and no refunds will be issued, so please make sure to contact us first.

*Note: Returns or refunds are not guaranteed, as they depend on the nature of your claim and the outcome of our verification process. Thank you in advance for your understanding.

*Additionally, we will take appropriate measures if we reasonably determine that such action is necessary under the laws of your country.